FAQs
Q: Where are you located, and how far do you travel?
A: I’m based in Clayton, Michigan, and serve Lenawee County, Southeast Michigan, and Northwest Ohio. I’m generally available within approximately 70 miles. Farther locations may be considered with a custom quote.
Q: Is there a travel fee?
A: Travel is calculated at $0.40 per round-trip mile from Clayton, Michigan. I’ll confirm the exact charge after I receive the property address.
Q: Do your residential prices change based on square footage?
A: For now, residential packages use simple flat-rate pricing for one standard property. Multiple units, extensive acreage, several detached buildings, or unusual production needs may require additional time and a custom quote.
Q: What services are currently available?
A: I offer listing photography, aerial photography, aerial video, property video, and combined media packages. You can compare current options on the Services & Pricing page.
Q: When will I receive my media?
A: Photography and aerial images are normally delivered within 2–3 business days after the shoot. Edited property video is normally delivered within 3–5 business days. I’ll discuss any longer timeline with you in advance.
Q: How will my media be delivered?
A: Completed media is normally delivered through a private Dropbox link sent by email and, when requested, by text. Alternative digital-delivery arrangements may be available upon request.
Q: Are aerial services always available?
A: Aerial services are subject to weather, airspace restrictions, property location, and FAA operating requirements. If aerial coverage cannot be completed as scheduled, I’ll contact you to discuss the best option.
Q: What happens if the weather is poor?
A: I monitor conditions and stay in contact. Depending on the situation, I may adjust the time, complete interior work first, return for exterior coverage, or reschedule the affected portion.
Q: Can you photograph an occupied property?
A: Yes. Please have rooms prepared and keep occupants and pets outside the areas being photographed whenever possible. If you won’t be present, provide access instructions and note any pets or access concerns.
Q: How should the property be prepared?
A: Declutter visible surfaces, open blinds and curtains, turn on lights, replace burned-out bulbs, make beds, hide trash cans and personal items, move vehicles away from the front, and secure pets. I photograph the property as presented and generally do not move furniture, valuables, or personal belongings.
Q: How do I schedule, and can I request a last-minute appointment?
A: Use the online scheduler to view dates and times I have opened, or call, text, or email me. Appointments requested with less than 24 hours’ notice are accepted only when available and include a $50 priority-booking fee.
Q: What is required to reserve an appointment?
A: A 50% deposit is required at booking. The remaining balance, travel charge, and approved add-ons are due before delivery. A separate PayPal invoice may be sent for the final amount.
Q: What is your cancellation and rescheduling policy?
A: Cancellations more than 12 hours before the appointment may receive a full deposit refund. Cancellations within 12 hours may include a $50 fee. Rescheduling within 12 hours may include a fee equal to 10% of the booked service. Please contact me as soon as possible and I’ll work with you when I can.
Q: How may I use the completed media?
A: Residential packages include use for marketing the photographed property through MLS, real estate websites, social media, email, and listing-related advertising. Copyright remains with Visionary Chameleon Media. Third-party use requires separate permission. I may feature selected work in my portfolio; tell me before the shoot if confidentiality is required.